Last updated: 23 July 2026
We want you to be happy with your order. This policy explains when we refund or replace an item, how long it takes, and what we need from you. It applies to all orders placed on khaad.in.
Damaged or incorrect items
If an item arrives damaged in transit, or does not match its description, we will refund you in full or send a replacement, subject to stock availability.
Please email photographs of the item and its packaging to khaadagro@gmail.com within 48 hours of delivery. We assess each claim on the evidence provided, and our decision on damage claims is final.
Change of mind
If you decide you do not want the product after receiving it, you may return it to our warehouse at your own cost. Once it reaches us in resaleable condition, we will issue a refund or send a replacement, subject to stock.
Cancellations after dispatch
If you cancel a prepaid order, or refuse it at the door, after the item has already shipped, we will deduct the shipping cost we have already incurred and refund the balance.
Failed and refused deliveries
Our courier partners make three delivery attempts. If all three fail, or if you are unavailable to receive the parcel, the item returns to us. For prepaid orders we deduct the shipping cost and refund the balance.
To avoid this, please make sure your name, address, PIN code and mobile number are correct at checkout, and that someone is available to receive the parcel.
Cash on delivery
Not every PIN code supports cash on delivery. Where COD is unavailable, payment must be completed online before we dispatch your order.
Please check the COD amount printed on the invoice before paying the delivery agent. We are not able to recover any amount you overpay to a courier.
Order confirmation
If your contact details are incomplete, or we are unable to reach you to confirm the order, we will place it on hold until we hear from you.
Delays outside our control
We are not responsible for courier delays caused by weather, strikes, public holidays or other events beyond our control. Our support team will always help you track and chase a delayed parcel.
How to raise a refund request
Email khaadagro@gmail.com or call +91 97188 78188 with your order number and, where relevant, photographs. Approved refunds are processed to your original payment method and typically reach you within 5 to 7 business days, depending on your bank.